Shipping policy

Last updated: July 31, 2026

This Shipping Policy applies to all orders placed on dellabuy.com, operated by Rondilla commerce LLC, a Wyoming limited liability company doing business as DellaBuy (“DellaBuy,” “we,” “us,” or “our”).

Where We Ship

We ship to addresses within the United States only. This includes all 50 states, Washington D.C., Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and APO/FPO/DPO military addresses.

We do not currently ship internationally. Orders with a shipping address outside the United States cannot be completed at checkout.

Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on a weekend or holiday begin processing the next business day. During major promotions or peak seasons, processing may take slightly longer. If your order will be delayed beyond our normal processing window, we will contact you by email.

Delivery Time

Once your order has been processed and shipped, standard delivery takes 5 to 10 business days.

Total estimated time from order to delivery: approximately 6 to 13 business days.

Delivery windows are good-faith estimates based on typical carrier performance. They are not guarantees. Actual delivery times may vary due to carrier volume, weather, remote delivery locations, and other factors outside our control.

Shipping Rates

We charge a flat rate of $4.95 per order, regardless of order size, weight, or destination within the United States. Your shipping charge is displayed at checkout before you complete payment. There are no additional handling fees.

How Your Order Is Fulfilled

DellaBuy products are fulfilled through a network of domestic and international partner warehouses. Depending on stock availability, your order may ship from a facility located outside the United States.

The price shown at checkout is the full price you pay. Any applicable import duties and taxes are arranged by us and our fulfillment partners and are not passed on to you.

Our promise: in the unlikely event you are ever asked to pay a customs charge, duty, or import fee on a DellaBuy order, contact us with a copy of the charge and we will reimburse you in full.

Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center. Please allow up to 72 hours for tracking information to become active in the carrier’s system.

If your tracking number has not updated after 5 business days, contact us and we will investigate on your behalf.

Multiple Shipments

If you order more than one item, your order may arrive in separate packages on different days at no extra charge to you. Each shipment will have its own tracking number.

Shipping Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, customs inspections, severe weather, natural disasters, labor disruptions, and incorrect address information provided at checkout.

If your order is significantly delayed, please contact us. We will track it down and make it right.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an address entered incorrectly at checkout.

If you notice a mistake, email us as soon as possible and we will correct it if your order has not yet entered fulfillment. Once an order has shipped, the address cannot be changed.

Lost or Stolen Packages

If tracking shows your package was delivered but you have not received it, please first check with members of your household, your building manager, and your immediate neighbors, and look in any safe drop locations at your property. Carriers occasionally mark packages delivered up to 24 hours before they arrive.

If your package still cannot be located, contact us within 7 days of the marked delivery date and we will open an investigation with the carrier and work with you toward a replacement or refund.

Damaged Packages

If your order arrives damaged, please photograph the packaging and the item and contact us within 7 days of delivery. See our Refund Policy for how damaged items are resolved. Damaged and defective items are always our responsibility, and you will never be asked to pay return shipping on them.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange reshipment. A second shipping charge may apply.

Changing or Canceling an Order

Changes and cancellations can be made at any time before your order enters fulfillment. Because we begin processing quickly, please contact us as soon as possible.

Once an order has entered fulfillment or shipped, it cannot be modified or canceled. See our Refund Policy for your options at that point.

Questions About Your Shipment

We are glad to help. Please have your order number ready.

Rondilla commerce LLC (dba DellaBuy)
539 W. Commerce St #5689
Dallas, TX 75208
United States
Email: support@dellabuy.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time

We respond to all messages within 1 business day.