FAQ

Everything you need to know, in plain language. Can't find your answer? Get in touch — we reply within 1 business day.

đŸ“Ļ Shipping & Delivery

How long will my order take?
1–3 business days to process, then 5–10 business days to arrive.

What does shipping cost?
A flat $4.95 per order, no matter how much you buy.

Where do you ship?
Everywhere in the United States, including Alaska, Hawaii, Puerto Rico, and military APO/FPO addresses.

Will I get tracking?
Yes. You'll receive a tracking number by email as soon as your order ships.

Why did my order arrive in separate packages?
Larger orders sometimes ship in multiple parcels. There's no extra charge, and each has its own tracking.

↩ī¸ Returns & Refunds

What's your return policy?
30 days from delivery. Items should be unused and in their original packaging.

How do I start a return?
Email us first and we'll authorize it and send instructions. Please don't ship anything back before that.

My item arrived damaged. What now?
Send us a photo within 7 days and we'll replace it free or refund you in full. You won't pay return shipping.

Can I change or cancel my order?
Yes, if it hasn't entered fulfillment yet. Contact us as soon as you can.

☀ī¸ About Solar Lights

Do they need wiring or an outlet?
No. They charge from sunlight and turn on by themselves at dusk.

How long do they stay lit?
Typically through the evening on a full day's charge. Exact runtime is listed on each product page.

How long do they take to charge?
A full day of direct sunlight gives the best results. Partial shade means shorter runtime.

Do they work in winter?
Yes, though shorter days and weaker sun mean they won't run as long. That's normal, not a fault.

Can they stay outside in rain and snow?
Our outdoor lights are built for weather. Check the individual product page for its exact rating.

đŸ’ŗ Payment & Security

What payment methods do you accept?
All major credit and debit cards, plus the express options shown at checkout.

Is my payment secure?
Yes. Checkout is encrypted and handled by Shopify. We never see or store your card details.

Will I be charged customs fees?
The price at checkout is the full price, and duties are arranged by us. If you are ever asked to pay a customs charge on a DellaBuy order, send us the receipt and we'll reimburse you in full.

đŸ’Ŧ Still Need Help?

📧 support@dellabuy.com — we reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Central.