FAQ
Everything you need to know, in plain language. Can't find your answer? Get in touch — we reply within 1 business day.
📦 Shipping & Delivery
How long will my order take?
1–3 business days to process, then 5–10 business days to arrive.
What does shipping cost?
Standard shipping is $4.95 per order. We also run free shipping offers from time to time — on selected products, on orders with more than one item, or for a limited period. Anything you qualify for is applied automatically, and your exact shipping cost is always shown at checkout before you pay.
Where do you ship?
Everywhere in the United States, including Alaska, Hawaii, Puerto Rico, and military APO/FPO addresses.
Will I get tracking?
Yes. You'll receive a tracking number by email as soon as your order ships.
Why did my order arrive in separate packages?
Larger orders sometimes ship in multiple parcels. There's no extra charge, and each has its own tracking.
↩️ Returns & Refunds
What's your return policy?
30 days from delivery. Items should be unused and in their original packaging.
How do I start a return?
Email us first and we'll authorize it and send instructions. Please don't ship anything back before that.
My item arrived damaged. What now?
Send us a photo within 7 days and we'll replace it free or refund you in full. You won't pay return shipping.
Can I change or cancel my order?
Yes, if it hasn't entered fulfillment yet. Contact us as soon as you can.
🛍️ About Our Products
What kind of things do you sell?
Useful, clever and fun products for everyday life — smart home gadgets, kitchen helpers, handy tools and equipment, toys, seasonal decor and gift ideas. If it's genuinely handy or genuinely impressive, it belongs here.
How do I know exactly what I'm getting?
Every product page lists the sizes, materials, power or battery needs, and what's included in the box. If anything is unclear, email us before you order and we'll check it for you.
Do your products come with instructions?
Yes, where a product needs setup or assembly it ships with instructions. If yours is missing or unclear, contact us and we'll send you a copy.
How often do you add new products?
Regularly. New arrivals, trending finds and seasonal picks are added through the year, so it's worth checking the shop from time to time.
Something I liked is gone. Will it come back?
Sometimes. Stock moves quickly on popular items. Email us the product name and we'll tell you if it's returning.
💳 Payment & Security
What payment methods do you accept?
All major credit and debit cards, plus the express options shown at checkout.
Is my payment secure?
Yes. Checkout is encrypted and handled by Shopify. We never see or store your card details.
Will I be charged customs fees?
The price at checkout is the full price, and duties are arranged by us. If you are ever asked to pay a customs charge on a DellaBuy order, send us the receipt and we'll reimburse you in full.
💬 Still Need Help?
📧 support@dellabuy.com — we reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Central.