Refund policy

Last updated: July 31, 2026

This Refund Policy applies to all orders placed on dellabuy.com, operated by Rondilla commerce LLC, a Wyoming limited liability company doing business as DellaBuy (“DellaBuy,” “we,” “us,” or “our”).

Something not right with your order? Just tell us. We answer every message within 1 business day, and we would much rather fix it than lose you.

📅 Returns

Our return window lasts 30 days from the day your order is delivered. After 30 days we are unable to offer a refund or exchange, unless we agree otherwise in writing.

To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • The item must be in its original packaging, with all parts and accessories
  • You must provide your order number or proof of purchase
  • The return must be authorized by us first

Important: please do not send anything back to the manufacturer, and please do not ship anything before we authorize it. We may be unable to process, refund, or return items sent to us without prior authorization.

✅ How to Start a Return

Email support@dellabuy.com and include:

  • Your order number
  • Which item or items are involved
  • A short description of the reason
  • Photographs, if the item arrived damaged, defective, or incorrect

We reply within 1 business day with your return authorization and full instructions. In many cases we can resolve things without you shipping anything at all.

📦 Return Shipping

Returns are processed through our international returns facility. Once your return has been authorized, please send the item to:

Rondilla commerce LLC — Returns
Irbid
21110
Jordan
+962 77 534 0104

  • Customers are responsible for return shipping costs
  • Original shipping charges are non-refundable
  • If we arrange the return label, its cost may be deducted from your refund

If return shipping would cost more than the item itself, please tell us. We will look at other options with you, and in many cases we can resolve your request without a return at all. We never want the cost of shipping to stand between you and a fair outcome.

Please also note:

  • We recommend using a trackable shipping service
  • For higher-value items, we recommend adding shipping insurance
  • We can only refund an item we actually receive, and we cannot be responsible for returns lost in transit

🔧 Damaged, Defective, or Wrong Items

These are on us. If your item arrives damaged, faulty, or simply is not what you ordered, send us a photo within 7 days of delivery.

We will send a free replacement or issue a full refund, whichever you prefer. You will not pay return shipping, and you will not be asked to ship anything overseas. Your original shipping charge is refunded in full.

📬 Item Never Arrived

If tracking shows delivered but you cannot find the parcel, check with your household and neighbours first, then contact us within 7 days of the marked delivery date. We will open a carrier investigation and resolve it with a replacement or full refund.

If tracking has not updated for more than 10 business days, contact us and we will replace or refund your order.

🚫 Items We Cannot Refund

  • Gift cards and free promotional items
  • Items reported more than 30 days after delivery, unless we agree otherwise in writing
  • Items that have been used, installed, or show wear beyond reasonable inspection
  • Items missing original packaging, parts, or accessories
  • Items damaged by misuse, improper installation, or exposure beyond the product’s stated weather rating
  • Any item sent to us without prior authorization

💰 Partial Refunds

Where a full refund does not apply, we may still offer a partial refund at our discretion — for example:

  • An item not in its original condition
  • An item damaged or missing parts for reasons not due to our error
  • An item showing signs of use beyond reasonable inspection

💳 Refunds

Once your return is received and inspected:

  • We email you to confirm we have it
  • We tell you whether your refund is approved or declined, and why

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the credit to appear, depending on your bank or card issuer.

⌛ Late or Missing Refunds

If we have confirmed your refund but you have not seen it yet:

  1. Check your bank account again — refunds often post a day or two later
  2. Contact your credit card company; there is usually a processing delay
  3. Contact your bank, which may have its own processing time

Still nothing after all three? Email us at support@dellabuy.com and we will trace it for you.

🔄 Exchanges

We replace items only when they are defective or damaged. If you would like something different, the fastest route is a refund followed by a new order. Contact us and we will guide you.

✏️ Order Cancellations

You can cancel for a full refund any time before your order enters fulfillment. Because we begin processing quickly, please contact us as soon as possible. Once shipped, please use the return process above.

💬 Before You Dispute a Charge

Please talk to us first. We resolve almost every issue within one business day, and a quick email saves us both a great deal of time.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Rondilla commerce LLC (dba DellaBuy)
539 W. Commerce St #5689
Dallas, TX 75208, United States
Email: support@dellabuy.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time